Privacy policy

Version date: 9 November 2026

Who We Are

Déesse PRO is run in the UK by Harpar Grace International Limited (company number 8479007), Unit 4 Imperial Court, Magellan Close, Walworth Business Park, Andover, Hampshire, SP10 5NT. In this Privacy Policy, "we", "us" and "our" mean Harpar Grace International Limited. We are the controller of your personal data. You can contact us about privacy at it@harpargrace.com.

We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully.

Our Other Brands

We also run iS Clinical and GESKE. We will only email you about another brand if you have chosen to hear about it. You can change your choices at any time by using the link at the bottom of any of our emails or by emailing it@harpargrace.com.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details including your name, billing address, shipping address, phone number and email address.
• Financial information including payment card details, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you include in communications with us, for example when sending a customer support enquiry.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, tailor and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send you notifications about your account, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, enable you to post reviews, and create a customised shopping experience for you, such as recommending products related to your purchases.
• Marketing and advertising. We use your personal information for marketing, as described under "Marketing Emails" and "Advertising Using Your Email Address" below, and to show you online advertisements on the Services or other websites, including based on items you have purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal information to provide customer support, respond to you, provide effective services to you and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or take part in civil discovery, potential or actual litigation or other legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

Our Legal Bases

Under UK data protection law, we rely on the following legal bases:

Purpose	Legal basis
Processing and delivering orders	Contract
Tax and accounting records	Legal obligation
Marketing emails to people who have signed up or ticked the box at checkout	Consent
Ads using a customer's hashed email address	Legitimate interests, or consent where collected
Security and fraud prevention	Legitimate interests
Non-essential cookies and tracking	Consent

Marketing Emails

We email you about Déesse PRO if you have signed up, for example through a sign-up form on our website or by ticking the box at checkout. We will only email you about our other brands if you have chosen to hear about them. Every email includes an unsubscribe link, and you can also unsubscribe by emailing it@harpargrace.com. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or your orders.

Advertising Using Your Email Address

We may upload a scrambled (hashed) version of your email address to advertising platforms such as Meta and Google. They use it to find matching accounts, so that we can show you our ads or leave you out of them. We do this because it is in our legitimate interest to promote our products to our customers. You can object at any time by emailing it@harpargrace.com. We will then stop.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These may include:

• With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you, including the advertising platforms described above. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have a right to tell us not to share information about you to show you targeted advertisements based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses here.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, for example to ship you products or through your use of social media widgets or login integrations.
• Within Harpar Grace International Limited across the brands we run. We will only market another of our brands to you if you have chosen to hear about it.
• In connection with a business transaction such as a merger or insolvency, to comply with any applicable legal obligations (including to respond to court orders, warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you. In addition, to help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over its use for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the version date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to send sensitive or confidential information to us.

How long we keep your personal information depends on different factors, such as whether we need it to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to access. You may have a right to request access to personal information that we hold about you.
• Right to delete. You may have a right to request that we delete personal information we hold about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we hold about you.
• Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have a right to opt out of the "sale" or "sharing" of your personal information, or of the processing of your personal information for "targeted advertising", as defined in applicable privacy laws. You can exercise this right here. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out to the account as well. To learn more, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognise other "Do Not Track" signals.
• Managing communication preferences. You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email, or by emailing it@harpargrace.com. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

If you live in the UK or European Economic Area, and subject to exceptions and limitations in local law, you also have the following rights:

• Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes. You have an absolute right to object to direct marketing, including advertising using your email address.
• Withdrawal of consent: Where we rely on consent to process your personal information, you have the right to withdraw it. Withdrawing consent does not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by emailing it@harpargrace.com. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request. You may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we will require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the time required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us first at it@harpargrace.com so that we can try to resolve it. We will acknowledge your complaint and respond without undue delay.

If you are not happy with our response, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

International Transfers

We may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms, such as the UK International Data Transfer Agreement or Addendum, or the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the version date and give notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at it@harpargrace.com or write to Harpar Grace International Limited, Unit 4 Imperial Court, Magellan Close, Walworth Business Park, Andover, Hampshire, SP10 5NT. You can find our other contact details on our contact information policy.