Help Centre

Here you can find information about our products and services. If you still need help, please contact our customer service team.

Warranty Policy

Product Warranty Policy

Under normal use, all Déesse PRO devices are guaranteed for 24 months after its original purchase date against manufacturing defects in materials or workmanship. EOS-X by Déesse PRO, our professional only LED device, comes with an extended warranty of 36 months.

This warranty extends only to the original purchaser.

This warranty does not cover damage caused by the following:

  • Accident, misuse, abuse or alteration 
  • Servicing by unauthorised persons 
  • Connection to incorrect power sources 
  • Use with unauthorised accessories 

The brand owners, Harpar Grace International, or its authorised distributor shall not be responsible for any incidental, special or consequential damages resulting from the use of this product. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from the date of the original purchase.

This warranty gives you specific legal rights, and you may also have other rights that vary from country to country. Some countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so some of the above limitations and exclusions may not apply to you

This warranty is given in lieu of all other warranties, written or oral, whether expressed by affirmation, promise, description, drawing, model, or sample. Any and all warranties other than this one, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed.

If the product is defective within the warranty period, please contact your country distributor.

To activate your Déesse PRO device warranty, it is essential you register your device for here

How To Register My Product

To register your product, follow the link below and complete the warranty registration form.

Register My Product

Still need help?

Customer Service
Monday - Friday 9:30 - 17:30 (GMT)
​tel: (+44) 2038 686 242